Product: Serengeti Vip Subscription Clear all filters (11 of 11 reviews match)
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If you place on online order, and enter your email address, you are “automatically” enrolled in a “VIP Club” that will charge you 14.95 a month unless you cancel within FIVE days. I check the balance on the credit card I used (actually, I don’t recall making any...
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1.0
Product
Serengeti Vip Subscription
#1235251
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I recently ordered from Serengeti after having received several catalogs. After placing my order POOF! I was enrolled in their VIP program AND was going to be charged $14.95 a month without my consent. I was furious and immediately called them. I was told that I had to...
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Anonymous
Jannye Bristow

I got ripped off by the VIP club charges, too! Due to paperless statements, I have gotten lazy about looking at my credit card statements. I spot-checked it the other day and ...

Anonymous
Betie Sue Goolsby -Doyle

I called this morning and the woman I talked to was very nice and said she would cancel the VIP and credit my bank account for the amount the was taken. She was very nice, her...

1.2
Product
Serengeti Vip Subscription
#1150080
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They then take that and enroll you in their "VIP" Club -- you don't even know about this until you start seeing charges on your statements. I disputed the charges and called Customer Service the next day. This rude person says "well, you entered your email address and...
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Serengeti Vip Subscription
#1148267
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I did not at any time click on the VIP link (re: April 15 email) nor did I signup to be a member of any VIP club. I ordered one item from SerengetiFashions.com and received a Shipping Confirmation dated April 21 at 10.19a.m. that reflects that I paid full price...
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Serengeti Vip Subscription
#1143185
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Ordered from the catalog for my mother figuring I would get the VIP so she would not need to pay for extra return fees. She did pay for return fees, and I was charged with a recurring monthly $12.95 fee from my checking account for months without advanced...
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2.5
Product
Serengeti Vip Subscription
I didn't like
  • It is a scam
  • Explanation of vip services
#1117395
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Bad Serengeti experience

Kept getting charged $14.95/monthly for a VIP membership???? Contacted my credit card company and they took care of it. What a scam. $14.95 a month for NOTHING! Don't remember checking any "box" asking for special status. Will never do business with them or ANY of their affiliates again.
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Product
Serengeti Vip Subscription
#1101221
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Serengeti VIP club has been WONDERFUL! I have gotten hundreds of dollars back since I began 6 months ago. It's a relatively easy process, especially after having mastered it. So many stores I shop at or online through participate so I am getting 5% rebates plus...
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4.8
Product
Serengeti Vip Subscription
I liked
  • Favorite article of clothing
  • Love my hooded full zip fluffy fleece robe and bought 2
#1055696
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Do NOT sign up for the Serengeti VIP service that promises you refunds on shipping and discounts from other name brand sites and stores. After waiting 5 weeks for my refund, and sending several emails to customer service, I finally gave up and cancelled my membership....
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1.5
Product
Serengeti Vip Subscription
I didn't like
  • Lack of customer service
  • Customer service and shipping policy
  • Customer service response
#1053956
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When I called and questioned I was told I signed up as a VIP with a monthly charge of $14.95, NO WAY did I do that. This was my first and probably last dealing eith Serengeti. They did agree to cancel membership and issue refund. That had better happen. Very...
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Anonymous
dchase

Same thing happened to me! I helped my daughter make some purchases. Then months later I noticed a $14.95 charge on my credit card, every month at the same time, around the ...

Product
Serengeti Vip Subscription
#1051129
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95 from PGI Serengeti VIP. I called customer service and after a 15 minute wait, was told I had to call another number. I called that number and again waited. I was informed that when I placed an order, I enrolled myself into the VIP program. Normally, when you sign up...
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Anonymous
Jane

I too am facing the some problem. I was un aware of what I was signing for. I would like to get cancel my policy.

Product
Serengeti Vip Subscription
#1045551
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