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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Do NOT sign up for the Serengeti VIP service that promises you refunds on shipping and discounts from other name brand sites and stores. After waiting 5 weeks for my refund, and sending several emails to customer service, I finally gave up and cancelled my membership.

They truly blew it, as I do a LOT of online shopping now. This could be a scam.... Buyer beware! ----------------------------------------------------------------- I just now saw on this site about this being a

When you go on the website for VIP, it looks VERY professional. When you send questions about accessing your acct, they get right back to you... But when you ask (via email) why you haven't received your promised refunds, suddenly they don't get back to you. The customer service gal answered the phone in a bored manner and looked up my account and acted puzzled why I wouldn't have received my refund, as I'd done everything correctly.

Then she put me on hold for awhile and when she came back, I knew something was not right. I asked for an immediate cancellation. I will notify my cc if it's not taken off.

Wish I'd read these posts before joining this scam! My bad!

Product or Service Mentioned: Serengeti Vip Subscription.

Reason of review: Poor customer service.

Monetary Loss: $32.

Preferred solution: Full refund.

I didn't like: It is a scam, Lack of customer service, Customer service and shipping policy, Customer service response.

Company wrote 0 public responses to the review from May 30, 2017.
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