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Ordered an item in November. Was initially told that item was delayed in shipping, and that was appreciated. Then received an email stating a shipping order was created on Dec 13. Never heard another word from them. I emailed them on Dec 20 and the reply was that the...
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1.8
I didn't like
  • Stopping communication on fb
  • Being lied to
#1155708
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I recently ordered from Serengeti after having received several catalogs. After placing my order POOF! I was enrolled in their VIP program AND was going to be charged $14.95 a month without my consent. I was furious and immediately called them. I was told that I had to...
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Anonymous
Jannye Bristow

I got ripped off by the VIP club charges, too! Due to paperless statements, I have gotten lazy about looking at my credit card statements. I spot-checked it the other day and ...

Anonymous
Betie Sue Goolsby -Doyle

I called this morning and the woman I talked to was very nice and said she would cancel the VIP and credit my bank account for the amount the was taken. She was very nice, her...

1.2
#1150080
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When you place an order, you automatically have to enter your email address. They then take that and enroll you in their "VIP" Club -- you don't even know about this until you start seeing charges on your statements. I disputed the charges and called Customer Service...
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#1148267
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I have long wanted to order from Serengeti as I thought the clothing & other items were colorful & unique. Can't afford the clothing, but did order jewelry on sale. When I got to checking out, I saw that the shipping charges were for $10.99 which to me seemed too much,...
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1.0
#1144243
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I did not at any time click on the VIP link (re: April 15 email) nor did I signup to be a member of any VIP club. I ordered one item from SerengetiFashions.com and received a Shipping Confirmation dated April 21 at 10.19a.m. that reflects that I paid full price...
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#1143185
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I placed an order and was put into the VIP program against my wishes. I called customer service and the VIP customer service. I was told to call back in a couple of days. Also, my credit card was overbilled. Serengeti customer service is the worst I have ever...
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#1142544
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Serengeti - They are determined to get your money

They do not answer inquiries about returns and discounts. If you join, you cannot easily I join (I’m still working on it), and the clothing is weird fitting, cheap (but expensive) and the jacket I got smelled like moth balls. Not easy to get out.
#1138311
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I've used Serengeti VIP for about 10 months and altho the service is slow, I found it worthwhile getting the refund checks. However, we are trying to close out the credit card used when I initially signed up. I was told the ONLY way to change credit cards was to close...
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3.5
I liked
  • Rebates and variety of stores
I didn't like
  • Poor explanation of vip club services
#1125601
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Ordered from the catalog for my mother figuring I would get the VIP so she would not need to pay for extra return fees. She did pay for return fees, and I was charged with a recurring monthly $12.95 fee from my checking account for months without advanced...
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2.5
I didn't like
  • It is a scam
  • Explanation of vip services
#1117395
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I love this company's clothes, but customer service is totally unresponsive. I needed to find out when an order would arrive; the website did not provide an answer, so I contacted customer service via the website email. Several attempts later, I have yet to hear from...
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2.8
I liked
  • Clothing
I didn't like
  • Customer service
#1114955
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