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I have a Love/Hate relationship with SERENGETI . At least a dozen times in 2017, I've been repeatedly drawn to your online advertisements announcing items "ON SALE!!" . With my history, I know I should have just ignored them; but they always seemed to be my favorites....
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#1068292
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I ordered a Pintuck Gauze Cover-Up; which looked nice in the catalog and the online site. This was on June 1st. It took three weeks to arrive on June 21st. One of the sleeves was bigger than the other one; there were threads all over it that hadn't been snipped off;...
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1.6
I didn't like
  • Product quality
  • Poor delivery and customer service
#1065526
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I will never buy from a company that tacks on charges for Women's sizes, and Serengeti does for every item that comes in plus sizes. We all know that the wholesale price is the same for Women sizes, and the discrimination for those who need them should not be...
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2.8
#1063436
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Serengeti Shipping Service Review

Serengeti
#956992
This company SUCKS!!! Placed my order on 10-26-16, still waiting for my order & a reply from the 2 emails I sent. This is my second time ordering with this company & my last. No communication from them, no response to messages. How are they still in business?
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Serengeti Customer Care Review

Serengeti
#949790
1.3
Details
I too have had nothing but unsatisfactory service from this company. I have ordered "in stock" items and then I find out that the item is back ordered and it takes forever to receive anything. That is if the order doesn't just get cancelled by the company. I am not a satisfied customer of this company and I will not be ordering from them anymore.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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Website

Serengeti Shipping Service Review

Serengeti
#931066
This company charges you twice as much for shipping and takes twice as long to get it to you. Inexscusable!
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Serengeti Shipping Service Review

Serengeti
#896956
Ordered an item and paid for 2 day shipping. Came 7 days later. I have called and emailed at least a dozen times with no response!!! First and last order for me!
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I requested and paid for expedited shipment. They didn't process the order in an expeditious manner, though, so the items I ordered would have arrived after I wanted them anyway. I called and told them to send via standard shipping. They did not connect the dots and...
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2.9
I liked
  • Cute clothes
I didn't like
  • Lack of attention to the order
#1062839
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Serengeti VIP club has been WONDERFUL! I have gotten hundreds of dollars back since I began 6 months ago. It's a relatively easy process, especially after having mastered it. So many stores I shop at or online through participate so I am getting 5% rebates plus...
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4.8
I liked
  • Love my hooded full zip fluffy fleece robe and bought 2
  • Favorite article of clothing
#1055696
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Do NOT sign up for the Serengeti VIP service that promises you refunds on shipping and discounts from other name brand sites and stores. After waiting 5 weeks for my refund, and sending several emails to customer service, I finally gave up and cancelled my membership....
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1.5
I didn't like
  • Lack of customer service
  • It is a scam
  • Customer service and shipping policy
#1053956
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Noticed on my credit card statement a charge for $14.95. Did not make this purchase. When I called and questioned I was told I signed up as a VIP with a monthly charge of $14.95, NO WAY did I do that. This was my first and probably last dealing eith Serengeti. They did...
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Anonymous
dchase

Same thing happened to me! I helped my daughter make some purchases. Then months later I noticed a $14.95 charge on my credit card, every month at the same time, around the ...

#1051129
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Today I checked my bank account balance and noticed a charge of $14.95 from PGI Serengeti VIP. I called customer service and after a 15 minute wait, was told I had to call another number. I called that number and again waited. I was informed that when I placed an...
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#1045551
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What made me seek out this site: They have no one modeling their clothing, either in the catalogs or online. That's a huge red flag for me. There are no customer reviews on their site. None. Nada. Not even an option TO review the clothes. Strike two. They're not on...
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#1039064
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Ordered skirt and top set six weeks ago. Since then I have ordered and received many items from other vendors. Serengeti takes FOREVER. When the package finally arrived, it was only the skirt -- no top. I called Serengeti and they said they would ship the top. Now I...
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1.0
#1037744
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