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What made me seek out this site: They have no one modeling their clothing, either in the catalogs or online. That's a huge red flag for me. There are no customer reviews on their site. None. Nada. Not even an option TO review the clothes. Strike two. They're not on...
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#1039064
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Ordered skirt and top set six weeks ago. Since then I have ordered and received many items from other vendors. Serengeti takes FOREVER. When the package finally arrived, it was only the skirt -- no top. I called Serengeti and they said they would ship the top. Now I...
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1.0
#1037744
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I am NEVER going to buy from this company again. I place an order on 4/5/17 and it did not even ship until today 4/14/17. I wrote customer service several times wondering where my order was and no one ever responded. It would not be so bad if someone had actually...
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1.9
I didn't like
  • Poor delivery and customer service
  • Extended delivery time
  • Customer service and shipping policy
#1034300
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Serengeti Shipping Service Review

Serengeti
#896956
Ordered an item and paid for 2 day shipping. Came 7 days later. I have called and emailed at least a dozen times with no response!!! First and last order for me!
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Serengeti Clothing Review

Serengeti
#893923
1.7
Details
For a catalog that caters to the generously proportioned, the sizes are off by a mile. Plus size in China is NOT the same as in the US. "Imported" means poorly sized. I will be sure to look elsewhere for quality online. Serengeti is a quality desert!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money
Warranty
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Serengeti Vip Subscription Review

Serengeti
#883694
2.5
Details
A few years ago ordered an item. Was signed up for vip without my knowledge at 15.00 a month. Waited a few years, decided to give Sergenti another try. Not only did they mess up my return, but again signed me up for this vip buisness at 15.00 per month WITHOUT MY CLEAR CONSENT. Sneaky... wont do buisness here again
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Short Review on April 14, 2016

Serengeti
#829992
We send products back and then you keep the postage. Thats *** and stealing from people thats keeping you in "business" it needs to be posted online and in your catalog. I bet no one would order from you. Im going to let people know never order anything from your company.
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I was planning to make my first order from Serengeti today. When looking at one of the skirts, I noticed a big discrepancy between the sizing in the item description and the pop-up size chart that is linked to all Serengeti items. They don't have an online chat feature...
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1.5
#1012748
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I was told by 'Cindy' rep that the size 'small' dresses (6-8) would fit me, even though I wear a size 4, because some clothing runs small. She said I could return them if they was too big, and I would be refunded ALL of my costs. The dresses arrived and size 6-8 was...
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#1006455
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Don't order from this company! They only disclosed a delay in shipping immediately AFTER order placed (allegedly due to change in warehouses), delayed shipping by almost two weeks, did not honor a request to cancel the order, and did not respond to three written online...
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1.3
#999683
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Last year I ordered from them, and all went well. I ordered 3 items on December 30th. Nothing, nothing, nothing...so I sent an email inquiry to customer "no service" on January 13th. No response. I called on January 14th. The customer "no service" representative gave...
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1.9
I liked
  • Clothing is beautiful
I didn't like
  • Customer service response
  • Extended delivery time
#992165
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I followed the sizing chart. I ordered the clothes. Nice clothes, too large for the gift recepient. I wish I had checked the internet before ordering. I paid for priority shipping on the return. USPS says they received the package 10 days ago. Serengeti doesn't show...
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#990664
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I placed my order on Nov. 25 as a holiday gift and immediately received a response that said "We have received your order and it is currently being processed. " Around Dec. 20, I emailed to see why it hadn't arrived, but they didn't reply to my email! Christmas morning...
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1.3
#989274
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This company has lovely clothes. Unfortunately, they don't seem to be capable of shipping them. I ordered a dress but after waiting for nearly a month for it to ship, I no longer needed it so I cancelled the order. 3 days later, they shipped it. I called customer...
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#985169
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