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Ordered an item in November. Was initially told that item was delayed in shipping, and that was appreciated. Then received an email stating a shipping order was created on Dec 13. Never heard another word from them. I emailed them on Dec 20 and the reply was that the...
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1.8
I didn't like
  • Stopping communication on fb
  • Being lied to
#1155708
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I recently ordered from Serengeti after having received several catalogs. After placing my order POOF! I was enrolled in their VIP program AND was going to be charged $14.95 a month without my consent. I was furious and immediately called them. I was told that I had to...
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1.2
#1150080
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When you place an order, you automatically have to enter your email address. They then take that and enroll you in their "VIP" Club -- you don't even know about this until you start seeing charges on your statements. I disputed the charges and called Customer Service...
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#1148267
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Serengeti - Terrible

Serengeti
#1158984
I ordered from the catalog. It took forever to get the items Tracking was very poor and when the items arrived they were terrible So I returned them at my own expense. Calling customer service I am told I must pay for the items and wait until they process them in 4 to 5 weeks for a refund They must get a lot of returns. I will never order from them again
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Serengeti - They are determined to get your money

Serengeti
#1138311
They do not answer inquiries about returns and discounts. If you join, you cannot easily I join (I’m still working on it), and the clothing is weird fitting, cheap (but expensive) and the jacket I got smelled like moth balls. Not easy to get out.
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Serengeti - Horrific beyond belief!

Serengeti
#1107150
Waited four months for an order that never arrived. Then was told in September that I might have to wait until May 2018! Are they out of their ___________ minds!
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Bad Serengeti experience

Serengeti
#1101221
1.0
Details
Kept getting charged $14.95/monthly for a VIP membership???? Contacted my credit card company and they took care of it. What a scam. $14.95 a month for NOTHING! Don't remember checking any "box" asking for special status. Will never do business with them or ANY of their affiliates again.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
I have long wanted to order from Serengeti as I thought the clothing & other items were colorful & unique. Can't afford the clothing, but did order jewelry on sale. When I got to checking out, I saw that the shipping charges were for $10.99 which to me seemed too much,...
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1.0
#1144243
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I did not at any time click on the VIP link (re: April 15 email) nor did I signup to be a member of any VIP club. I ordered one item from SerengetiFashions.com and received a Shipping Confirmation dated April 21 at 10.19a.m. that reflects that I paid full price...
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#1143185
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I placed an order and was put into the VIP program against my wishes. I called customer service and the VIP customer service. I was told to call back in a couple of days. Also, my credit card was overbilled. Serengeti customer service is the worst I have ever...
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#1142544
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I've used Serengeti VIP for about 10 months and altho the service is slow, I found it worthwhile getting the refund checks. However, we are trying to close out the credit card used when I initially signed up. I was told the ONLY way to change credit cards was to close...
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3.5
I liked
  • Rebates and variety of stores
I didn't like
  • Poor explanation of vip club services
#1125601
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Ordered from the catalog for my mother figuring I would get the VIP so she would not need to pay for extra return fees. She did pay for return fees, and I was charged with a recurring monthly $12.95 fee from my checking account for months without advanced...
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2.5
I didn't like
  • Explanation of vip services
  • It is a scam
#1117395
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I love this company's clothes, but customer service is totally unresponsive. I needed to find out when an order would arrive; the website did not provide an answer, so I contacted customer service via the website email. Several attempts later, I have yet to hear from...
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2.8
I liked
  • Clothing
I didn't like
  • Customer service
#1114955
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Serengeti is owned by Potpourri group. If you ever ordered from any of their divisions and you visit another of their websites, they send unsolicited emails to the email address they have on file for your order. I ordered from Serengeti, and then when I got a catalog...
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#1103558
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