Latest review first
First item I ordered was apparently out of stock, but was never notified of this, I only discovered this when I called customer service to see where my order was. I foolishly ordered another item and paid a significant charge for shipping. Unbeknownst to me I...Read more
Company wrote 0 private or public responses to the review from Nov 26.
Serengeti - Returns cost the customer
Well I donot agree with there sizing chart,their sizes were larger than what I thought was my size snd then if that is not bad enough they MAKE you pay for the return. Also,you wiuld think if a 2 1/2” belt was a good selling item they would keep more in stock but no the customer is out of luck. Not a customer oriented company,they are even under another company not Sergenti fashions but Potpourri. From a very unhappy customer.
Company wrote 0 public responses to the review from Nov 14.
I tried to return 2 tops whose colors did not match my pants. UPS informed me that you did not pay return postage! I couldn’t believe it! It was going to cost me over $11.00! At this rate, I would never dare to order...even though I would try to order the correct fit...Read more
Company wrote 0 private or public responses to the review from Oct 15.
I wish I had read this Pissed Consumer reviews earlier. I really love the clothing that I have ordered and received. However, I hadn't realized that Serengeti was charging me on a monthly basis for their useless VIP program. I couldn't get through to a live person...Read more
Company wrote 0 public responses to the review from Oct 07.
I placed an online order in September 2018. Apparently when I used a discount code, it also signed me up for this VIP club at the same time. Nothing about this club was explicitly stated during my ordering and checkout process. My first call, I talked to some...Read more
Company wrote 0 public responses to the review from Oct 06.
For those of you who don't know what "BOHICA" means, I encourage you to look the word up. I discovered a charge on my credit card statement titled "Serengeti VIP Club." I had no idea what this charge was, so I called the number (855-227-8369). The member representative...Read more
Company wrote 0 private or public responses to the review from Sep 07.
- Actual product i received
I didn't like
- Poor business practices and misleading club perks
Ordered my first order and did not receive the discount, at this moment I have ordered 3 times still no discount. They have not forgot to take it out of my credit card for 4 months. They do not answer any emails, I have sent them. I called them and had them stop my...Read more
Company wrote 0 private or public responses to the review from Aug 20.
Upon placing an order from the catalog, via the online ordering system, I was provided with an opportunity to receive free shipping and a discount on my existing order, if I signed up to receive email notifications from the company. I was told that the confirmation of...Read more
Company wrote 0 private or public responses to the review from Aug 19.
I didn't like
- Customer service response
- Terrible customer service
Placed an order about month ago today my credit card company notified me of a $14.95 charge that I DID NOT AGREE too. Would please like to be unsubscribed from this company and no longer receive any further notifications from them . Thank You Sheryl Hodges...Read more
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 08.
Serengeti - Unauthorized charges after cancellation
Terrible customer service Please contact me
Company wrote 0 public responses to the review from Aug 01.
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