filters
state:
Show
city:
Show
category:
Show
product:
Show
I placed an order 7/6 for 9 items and received a confirmation email. Then I found this website. I went through all the anxiety of other posters here but decided to hold my nerve through various order status updates and pending credit card activity. I received 8 of the...
Read more
4.0
I liked
  • Clothing is as expected
I didn't like
  • Took a while
#1077845
Reply to reviews
order bo i cancelled it was told get refund in 2 weeks two weeks passed by no refund called again another lengthy phone called they couldn't tell me when i would get refund turned over to a leader she was rude and sharp finally said i will get it within 2 weeks we will...
Read more
1.0
I didn't like
  • Customer service
#1072227
Reply to reviews
I have a Love/Hate relationship with SERENGETI . At least a dozen times in 2017, I've been repeatedly drawn to your online advertisements announcing items "ON SALE!!" . With my history, I know I should have just ignored them; but they always seemed to be my favorites....
Read more
#1068292
Reply to reviews

Short Review on December 16, 2016

Serengeti
#974258
1.7
Details
Have bought several blouses from this company and was pretty happy with them. Then in the last four months they have deducted $14.95 from my bank account! For no reason! I have tried to contact them about it and they will not respond. It's some sort of scam. I will never buy from them again!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Serengeti Shipping Service Review

Serengeti
#956992
This company SUCKS!!! Placed my order on 10-26-16, still waiting for my order & a reply from the 2 emails I sent. This is my second time ordering with this company & my last. No communication from them, no response to messages. How are they still in business?
Comment
Show

Serengeti Customer Care Review

Serengeti
#949790
1.3
Details
I too have had nothing but unsatisfactory service from this company. I have ordered "in stock" items and then I find out that the item is back ordered and it takes forever to receive anything. That is if the order doesn't just get cancelled by the company. I am not a satisfied customer of this company and I will not be ordering from them anymore.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Serengeti Shipping Service Review

Serengeti
#931066
This company charges you twice as much for shipping and takes twice as long to get it to you. Inexscusable!
Comment
Show
I ordered a Pintuck Gauze Cover-Up; which looked nice in the catalog and the online site. This was on June 1st. It took three weeks to arrive on June 21st. One of the sleeves was bigger than the other one; there were threads all over it that hadn't been snipped off;...
Read more
1.6
I didn't like
  • Poor delivery and customer service
  • Product quality
#1065526
Reply to reviews
I will never buy from a company that tacks on charges for Women's sizes, and Serengeti does for every item that comes in plus sizes. We all know that the wholesale price is the same for Women sizes, and the discrimination for those who need them should not be...
Read more
2.8
#1063436
Reply to reviews
I requested and paid for expedited shipment. They didn't process the order in an expeditious manner, though, so the items I ordered would have arrived after I wanted them anyway. I called and told them to send via standard shipping. They did not connect the dots and...
Read more
2.9
I liked
  • Cute clothes
I didn't like
  • Lack of attention to the order
#1062839
Reply to reviews
Serengeti VIP club has been WONDERFUL! I have gotten hundreds of dollars back since I began 6 months ago. It's a relatively easy process, especially after having mastered it. So many stores I shop at or online through participate so I am getting 5% rebates plus...
Read more
4.8
I liked
  • Favorite article of clothing
  • Love my hooded full zip fluffy fleece robe and bought 2
#1055696
Reply to reviews
Do NOT sign up for the Serengeti VIP service that promises you refunds on shipping and discounts from other name brand sites and stores. After waiting 5 weeks for my refund, and sending several emails to customer service, I finally gave up and cancelled my membership....
Read more
1.5
I didn't like
  • Lack of customer service
  • Customer service response
  • It is a scam
#1053956
Reply to reviews
Noticed on my credit card statement a charge for $14.95. Did not make this purchase. When I called and questioned I was told I signed up as a VIP with a monthly charge of $14.95, NO WAY did I do that. This was my first and probably last dealing eith Serengeti. They did...
Read more
Anonymous
dchase

Same thing happened to me! I helped my daughter make some purchases. Then months later I noticed a $14.95 charge on my credit card, every month at the same time, around the ...

#1051129
Reply to reviews
Today I checked my bank account balance and noticed a charge of $14.95 from PGI Serengeti VIP. I called customer service and after a 15 minute wait, was told I had to call another number. I called that number and again waited. I was informed that when I placed an...
Read more
#1045551
Reply to reviews