I did not at any time click on the VIP link (re: April 15 email) nor did I signup to be a member of any VIP club. I ordered one item from SerengetiFashions.com and received a Shipping Confirmation dated April 21 at 10.19a.m. that reflects that I paid full price...Read more
I placed an order and was put into the VIP program against my wishes. I called customer service and the VIP customer service. I was told to call back in a couple of days. Also, my credit card was overbilled. Serengeti customer service is the worst I have ever...Read more
Serengeti - They are determined to get your money
They do not answer inquiries about returns and discounts. If you join, you cannot easily I join (I’m still working on it), and the clothing is weird fitting, cheap (but expensive) and the jacket I got smelled like moth balls. Not easy to get out.
I've used Serengeti VIP for about 10 months and altho the service is slow, I found it worthwhile getting the refund checks. However, we are trying to close out the credit card used when I initially signed up. I was told the ONLY way to change credit cards was to close...Read more
- Rebates and variety of stores
I didn't like
- Poor explanation of vip club services
Ordered from the catalog for my mother figuring I would get the VIP so she would not need to pay for extra return fees. She did pay for return fees, and I was charged with a recurring monthly $12.95 fee from my checking account for months without advanced...Read more
I didn't like
- It is a scam
- Explanation of vip services
I love this company's clothes, but customer service is totally unresponsive. I needed to find out when an order would arrive; the website did not provide an answer, so I contacted customer service via the website email. Several attempts later, I have yet to hear from...Read more
I didn't like
- Customer service
Serengeti - Horrific beyond belief!
Waited four months for an order that never arrived. Then was told in September that I might have to wait until May 2018! Are they out of their ___________ minds!
Serengeti is owned by Potpourri group. If you ever ordered from any of their divisions and you visit another of their websites, they send unsolicited emails to the email address they have on file for your order. I ordered from Serengeti, and then when I got a catalog...Read more
I am unable too get my mother off of the mailing list -- I have been trying for 5 years. No success. Do. To order from this company unless you want to be on their list FOR LIFE!!! Just called AGAIN today and was PROMISED that the manger would take care of this. If...Read more
Bad Serengeti experience
Kept getting charged $14.95/monthly for a VIP membership???? Contacted my credit card company and they took care of it. What a scam. $14.95 a month for NOTHING! Don't remember checking any "box" asking for special status. Will never do business with them or ANY of their affiliates again.
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